To maximize the experience for each patient, we must draw out the potential of our thousands of associates (employees). We continually work to support and engage them as they provide compassionate, high-quality and safe care to patients and families.
Empowerment shows itself when people see new opportunities or solutions to problems, and they take on the responsibility to do the right thing without asking for permission. It reveals itself in the pride we take in servicing those in need, and we demonstrate it by holding ourselves accountable. Empowerment is about continually finding ways to do better as a way of benefiting patients. Associate empowerment just makes sense and it’s essential to improving care. A culture that fosters empowerment:
- Holds fast to our mission, vision and values while aligning with strategic priorities.
- Builds trust in our communities.
- Uses open communication and transparency to cultivate a team approach to problem-solving.
- Encourages peer accountability while insisting on mutual respect.
- Is energetic and fun; celebrating often and rewarding innovation.
To improve our ability to foster empowerment, we spent time asking our associates what they thought in 2012. We specifically questioned how associates and physicians see themselves and their colleagues, and how well they live the foundational values of our mission and vision each day. Their responses give us new ideas on how to empower each person with a sense of responsibility for, and an investment in, the care delivered to patients as well as our overall goals. We plan to conduct another comprehensive associate survey in 2014 to check our progress. With this type of personal commitment, it helps realize our goal of providing person-centered for every patient, every time.